Refund policy
Last updated: 22 September 2026
Changed your mind — 14 days
You have 14 days from delivery to return anything you've bought from us for a refund, for any reason or none. This is longer than the 7 days the Consumer Protection Act requires, and it's deliberate: buying components online means guessing at size and fit, and we'd rather you ordered.
To qualify, the item must be:
- in its original packaging, with all accessories, cables and documentation
- undamaged and in a resaleable condition
- not activated, registered, or licensed to you (see Software and licences below)
We pay the return shipping. Contact us and we'll arrange collection from your address at our cost. You don't need to find a courier or pay anything up front.
Once the item reaches us and passes inspection, we refund the full purchase price — including what you paid for delivery — to your original payment method within 10 business days.
What can't be returned under this clause
- Software, digital licences and product keys that have been revealed, activated or registered
- Custom-built PCs that were assembled to your specification (a pre-built model from our catalogue can be returned normally)
- Consumables and items sold as opened or ex-demo, where stated on the product page
Faulty, damaged or not as described
This is separate from the 14-day window and your rights here are wider.
If it arrives damaged or doesn't work, tell us within 14 days of delivery and we'll replace it or refund you in full, whichever you prefer. We arrange and pay for the collection.
If it fails within 6 months of delivery, the Consumer Protection Act s56 gives you the choice of a repair, a replacement or a refund, at no cost to you. That choice is yours, not ours.
Beyond 6 months, the manufacturer's warranty applies — see below.
Damage caused by misuse, accident, unauthorised modification, liquid, power surges or incorrect installation isn't covered by either of the above.
Warranty claims
You claim through us, not the manufacturer. Every product we sell carries its full South African manufacturer warranty, and we handle the claim on your behalf for as long as that warranty runs. You don't need to ship anything overseas, open a ticket with a brand, or prove where you bought it.
Contact us with your order number and a description of the fault. We'll tell you whether to send the item in or whether the manufacturer will collect it.
Warranty periods vary by product and are listed on each product page. Typical terms: graphics cards and motherboards 3 years, power supplies 5–10 years, SSDs 3–5 years or a stated write endurance, peripherals 1–2 years.
Incorrect items
If we send the wrong thing, tell us and we'll collect it and send the right one at our cost, as a priority. You aren't out of pocket and you don't wait in a queue.
How to start a return
WhatsApp 079 491 0181, or email niko@aznetworks.co.za, with your order number and what's wrong. We're available weekdays 08:00–17:00.
We'll confirm the return and arrange collection. Please don't send anything back before we've confirmed it — we need to log it against your order so it doesn't go missing.